TERMS AND CONDITIONS

 

By using this site, you agree to abide by its terms and conditions.

GENERAL INFORMATION
Pinnacle Textile Industries, LLC is a manufacturer and distributor of industrial, medical/healthcare, kitchen/restaurant, and hospitality apparel. We sell to laundries, linen suppliers, retail stores, catalog dealers, and wholesale distributors.

ORDERING WITH PINNACLE
Pinnacle accepts orders from re-sellers with existing accounts. To start the account application process, please contact us at CUSTSVC@PINNACLETEXTILE.COM or call (800) 901-4784.

ONLINE ORDERING
To place orders online, all existing customers need to first create a username and password. A link to this section can be found on our home page. While we now offer online ordering, orders can still be placed by phone, fax, or email. For this information, please click the “Contact Us” link on our home page.

Pinnacle Textile Industries, LLC will make a commercially reasonable effort to confirm orders. Ordinarily, customers will receive an electronic acknowledgement confirming style, color, quantity, price, ship to location, and back order date (if applicable). If you need information regarding your order before a confirmation is sent, please use your PO number as a reference number. Electronic acknowledgements are sent to the email address on file. Users are required to update their information to make sure it is current and accurate. Pinnacle Textile is not responsible for any outdated or incorrect information supplied by the user and reserves the right to terminate any order or access to the site if it believes you have provided false or misleading information or have violated, directly or indirectly, any aspect of these terms and conditions.

TERMS
Please do not enter credit card numbers as we cannot guarantee its safety and will not be held responsible for any lost or stolen information that the user decides to provide.

SHIPPING
Orders will use the shipping information on file unless you click “Ship via Alternate Method” and enter Special Instructions during Checkout.

MINIMUM ORDERS
There is a $100 minimum order.

DESIGN & COLOR DISCLAIMER
We have done our best to provide accurate descriptions and images of our products. However, garment design and pricing are subject to change or withdrawal without notice. Also, colors shown will vary according to the settings on your computer, so they cannot be used for accurate matching. Crocking and bleeding are inherent characteristics of red-tone shades and must be washed separately.

Garments not classified as fire retardant offer no protection from molten metal, sparks, flames, or caustic chemicals, and are not anti-static.

CONDITIONS OF SALE & RETURNS
Credit on account, or "store credit" will be given on all returns within 30 days of the original invoice date on all 1st quality goods. 2nd quality or "irregulars" may be returned for credit within 15 days of the original invoice date. Return Authorization numbers will be given over the phone, fax or email and are required on all returned cartons. Goods returned without authorization may not be accepted or may be subject to a 25% restocking fee. All returned merchandise must be unwashed and unmarked, which includes label tape and tape residue. Unless goods were shipped in error by Pinnacle, authorized returns must be sent back at the customer's expense. No cash or credit card refunds will be given on returned merchandise.

MORE INFORMATION
If this website becomes unavailable for any reason, Pinnacle Textile Industries, LLC. will not be responsible for any actual, potential or perceived loss of business.

Pinnacle Textile Industries, LLC. owns or has licensed all content on this site, including but not limited to trademarks, logos, images, photographs, graphics, text, and copyrights. Inappropriate or unlawful use of this content will lead to a loss of site privileges and possible further action.

Pinnacle Textile Industries, LLC reserves the right to adjust the terms of this agreement at any time. Users are responsible to check this section frequently to stay informed of any changes.

If you are under the age of 13 years, you may not use this website.

This site is in compliance with the Digital Millennium Copyright Act of 1998. If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Site by contacting custsvc@pinnacletextile.com.

All transactions and claims arising from your use of this website shall be governed by the laws of the State of Pennsylvania applicable to transactions made entirely within and wholly performed in the State of Pennsylvania without regard to conflicts of law principles, and you agree that the sole jurisdiction and venue shall be in the State of Pennsylvania.

We collect the information submitted by users of this website (Data). Data is used for soliciting business from our customers using phone numbers, fax numbers, addresses, and email addresses. Data is also used to generate records which may be shared with third parties.

This site is compliant with The Americans with Disabilities Act of 1990 (ADA). If you have any questions please contact CUSTSVC@PINNACLETEXTILE.COM.